Tue 3 Oct 2006
Oh dearie, dearie me.
ezboard, Inc. recently closed its Yuku Help [sic] Forums and changed to a second FAQ system instead in addition to its FAQ section.
Brian James/regimemachine/Reg has posted (and edited 6 times already) in “The Lobby” despite saying that that sub-domain is not checked by developers like himself for issues. He also says that all “unrelevant” [sic] posts will be deleted at their discretion.
He then goes on to say:
“If you have an idea or a suggestion email us at: support@ezboard.com (which is also at the feedback link in the footer)”
And yes, he’s quite right that that e-mail link is in the footer of every Yuku sub-domain page.
Pity then there have been some recent reports going back a couple of weeks like this one showing that e-mails to support@ezboard.com are being rejected.
Surely not? Well yes, actually:
Getting MX record for ezboard.com (from local DNS server, may be cached)… Got it!
| Host | Preference | IP(s) [Country] |
|---|---|---|
| sitemail.everyone.net. | 10 | 216.200.145.35 [US]216.200.145.51 [US]209.249.170.32 [US]209.249.170.33 [US] |
| h23.ezboard.com. | 20 | 204.11.107.23 [US] |
| h24.ezboard.com. | 30 | 204.11.107.24 [US] |
| h20.yuku.com. | 60 | 204.11.107.20 [US] |
Step 1: Try connecting to all of these (in the order as returned by the DNS resolver, per RFC1123 5.3.4):
sitemail.everyone.net. - 216.200.145.35
sitemail.everyone.net. - 216.200.145.51
sitemail.everyone.net. - 209.249.170.32
sitemail.everyone.net. - 209.249.170.33Step 2: If unsuccessful in step 1, try connecting to the following mailserver:
h23.ezboard.com. - 204.11.107.23Step 3: If unsuccessful in step 2, try connecting to the following mailserver:
h24.ezboard.com. - 204.11.107.24Step 4: If unsuccessful in step 3, try connecting to the following mailserver:
h20.yuku.com. - 204.11.107.20Step 5: If still unsuccessful, queue the E-mail for later delivery.
Trying to connect to all mailservers: sitemail.everyone.net. - 216.200.145.35 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 216.200.145.51 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 209.249.170.32 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 209.249.170.33 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
h23.ezboard.com. - 204.11.107.23 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]
h24.ezboard.com. - 204.11.107.24 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]
h20.yuku.com. - 204.11.107.20 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]
Oh dear! Oh and who’s on the Board of Directors of Everyone.net? Why, that would be Sean Foote who’s also on ezboard’s Board of Directors.
One Response to “Thanks for the Support, ezboard!”
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June 19th, 2007 at 8:55 pm
[...] I posted earlier about the way that the main support@ezboard.com e-mail address has been bouncing merrily, despite ezboard/Yuku’s developer and an ezboard Help [sic] Forum moderator* saying they’d get it fixed. [...]