You know, when you promised that:

“You should know that we have changed some of our processes to ensure that this type of outage will not occur again.”

Wasn’t that earlier this week?

So when one of your servers falls over, sorry, has unscheduled downtime I presume you’re talking about a different form of outage. Or something. But tell me, don’t your customers just experience their boards being unavailable? Thank goodness that fabulous new service, Yuku, is ready, eh? Kudos to you…