…who appear to have all their eggs in one basket, which should be a worry for its customers.

One of their servers apparently failed on 1 December 2007 - coincidentally the server where the Help Forums are hosted (including the Server Status Forum…).

Unfortunately for their customers, that was a Saturday and Internet services provider ezboard, Inc. don’t work weekends… Three days later and they were still copying data to other servers. Five days later and people were finally seeing their boards up and running and the missing data restored.

Of course, some were not quite so lucky and they are awaiting the one member of staff who can apparently fix things:

“ckerr wasn’t available yesterday and I don’t think he is in the office today. I did give the URL to your board and this topic to one of the other technicians and he tried reloading your board, but the missing forums didn’t display. He said they are still there, but ckerr will have to be the one to yank them out of hiding. (There are simply some ezboard things no one but ckerr can fix.)”

Now excuse me, but if there’s only one person who can fix things when they go wrong, I’d love to see ezboard, Inc.’s Risk Analysis/Statement … if they have such a thing, of course!

Oh and it’s the same with yuku: a user who is hosting their domain name with ezboard has been having DNS issues for months apparently. ezboard’s reply when they promised to sort it out after the weekend?

“I think you might have been bumped down the list by the inbox problems.”